General

Reorientate yourself

Customer Experience Specialist (f/m/d)

Innovation in therapy and diagnosis – that is what we are committed to.

For more than 20 years, leading medical technology companies worldwide have trusted NDI as the market leader in 3D tracking technology. Leveraging our high-tech expertise, we develop advanced digital solutions for modern medical applications.

With offices in Germany, Canada, the United States, and Hong Kong, we operate in a truly international environment defined by short decision-making paths, open communication, and a strong team culture. Diversity, trust, and passion shape the way we work — we know each other by name, support one another, and celebrate our successes together.

Job location: 78315 Radolfzell DE

TASKS

Join our customer experience team and manage the entire order process from inquiry to delivery:

  • You process inquiries and orders, check orders and framework agreements, and ensure their correct 
    implementation.
  • You will create quotations, order confirmations, invoices, and credit notes with a high degree of accuracy
    You coordinate delivery dates with Procurement, Production Planning, Manufacturing, and Logistics and
    monitor compliance with delivery commitments.
  • You will also carefully maintain customer data in the ERP system and ensure that the database is always
    date.
  • Finally, you will proactively and flexibly support internal and external customers in line with your 
    qualifications. 

PROFILE

  • You have completed commercial vocational training and have relevant experience.
  • In addition, you have a very good command of German and English and can communicate confidently in both languages.
  • Working routinely with Office applications and ERP systems is part of your everyday life; you are able to use them efficiently.
  • You also impress with your strong customer focus and engaging manner.
  • Your profile is rounded off by strong social skills and clear verbal and written communication skills.
Ready to make an impact?
We look forward to your application, stating your earliest possible start date and salary expectations.

Contact person

If you have any Questions please contact:

Annette Schönepauck

Annette Schönepauck

Position: Manager Human Resources