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Strike out on a new path at our Radolfzell location on Lake Constance

Product Support Engineer (f/m/d)

INSIDE

Innovations in medical surgery and therapy - this is what we are committed to.
    Leading medical technology companies around the world rely on the 3D navigation technologies from NDI - the market leader for more than 20 years. Our competence as an innovative high-tech company supports the implementation of modern, digital solutions in medical fields of application and is a central component of our success.
    People work for NDI at four locations around the world. The cultural diversity in our successful company and the requirements of our global customers ensure a motivating work environment. The knowledge, enthusiasm and experience of our employees are essential for our success. We know each other by name - including our colleagues in Canada, the USA and Hong Kong. We trust, respect and are honest with each other.

TASKS

    In our sales team, you are the contact person for our worldwide medical technology customers - for all questions from the first contact to the completion of the integration and, of course, also in the area of technical support:
  • You will advise our customers on the most suitable NDI technology for their particular application - in particular on the selection and placement of components and options from our standard portfolio of optical systems
  • During the integration process, you will support our customers in the areas of hardware/software integration, performance, and workflow improvement
  • You enjoy answering technical questions from our customers regarding device specifications, functionality or compatibility and finding solutions in coordination with other departments
  • We rely on your expertise when evaluating whether a product defect can be remedied at the customer’s site or at our own premises

PROFILE

  • You have a technical university degree in your pocket
  • You are a strong communicator and have the ability to explain even complex technical concepts to your counterparts in a comprehensible way.
  • As a true organizational talent, you work in a structured and solution-oriented manner
  • Writing and speaking German and English is routine for you
  • You have a friendly, outgoing, and service-oriented personality and have the necessary tact in dealing with a wide variety of customers

How can I apply?

We prefer the application by e-mail via our e-mail address
careers@ndieurope.com.
However, you are also welcome to send your application by mail to the following address:

NDI Europe GmbH
Human Resources
Güttinger Straße 37
78315 Radolfzell

What documents are needed and in what formats?

We welcome a brief cover letter with information about the position you are applying for. We would also like to receive your CV, references and proof of relevant further training. Please let us know your notice period or your desired starting date and your salary expectations. Please send us your documents in PDF format. Optimal: A file that is not larger than 4 MB.

How do I make sure you received my application?

You will receive your personal confirmation of receipt from us within 1 – 3 working days. Between Christmas and New Year we have a shutdown. Here we will contact you again directly afterwards.

Can I also submit a speculative application?

You are welcome to apply with the description of your desired position if you do not find the right position for you in our job offers.

What is the application process like?

You can find the course of our application process here.

Who is the contact person for my application?

Your contact person is Ms. Annette Schönepauck, our HR Generalist.

What happens to my data after my application?

Your personal data will be used by us exclusively for the application process and will not be passed on to third parties without your personal consent. After the end of the application process, we will automatically delete your data. You have the option of requesting the complete deletion of your data at any time by sending us a short e-mail to careers@ndieurope.com. If you have any further questions about data protection, please feel free to contact us at dsgvo@ndieurope.com.

Can I apply through my mobile device?

Our site is designed for mobile devices, so you can send us your application from a mobile device.

Where can I find the currently advertised positions?

You can find all our vacancies here.

Do you also offer internships and theses?

You are always welcome to apply for an internship or to conduct a thesis in our company.

Do you also offer apprenticeships?

We would be pleased if you would like to complete your training in our company. You can find an overview of the currently open apprenticeship positions here.

Can I also apply for a position at another location?

NDI is represented internationally. You can find our job offers outside Germany here.

Where can I get answers to more questions?

We at NDI Europe are eager to answer your questions. Your contact persons are Ms. Ute Theimer and Ms. Annette Schönepauck.

Janine Jerabek

Human Resources Generalist

Annette Schönepauck

Human Resources Generalist

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